Shipping Policy

Shipping Policy

All orders are shipped within 48 hours Monday - Saturday 9am - 5pm.

All purchases are shipped from our warehouse in Tamil Nadu using reputed courier agencies. Please allow following number of days from receipt of your order.

For domestic deliveries allow for 3 to 7 business days

For international deliveries allow for 10-21 business days

Shipping Rates

FREE shipping offer!!! Enjoy free shipping for orders above Rs. 1500/-

A flat fee of Rs. 90 will be added for orders below Rs.1500/-

International shipping rates will be US $20 for most locations

Carriers

We use the following carriers to deliver our orders:

  • FedEx
  • Delhivery
  • DTDC
  • Aramex
  • First Flight
  • DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

At your door 
Please note that goods will need to be signed for upon delivery. If you will not be present to sign for your delivery please suggest an alternative contact person i.e. family member, colleague or neighbour

NATURMA will not be responsible for goods signed by an unknown/alternative person.

NATURMA is not responsible for any damages that occur after delivery.

All claims for shortages or damages must be reported to our Customer Service department within 5 business days of delivery.

Unforeseen/hidden Charges

In some cities you may need to pay an octroi charge that will be paid directly to the courier person. This amount is an additional cost that you will need to incur post the payment.